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Frequently asked questions

Everything travellers usually ask before buying their first eSIM.

What is an eSIM?

An embedded SIM — a chip already inside your phone that can be programmed with a mobile plan digitally. No plastic card, no shop visit. You scan a QR code and the plan installs.

Do I keep my own phone number?

Yes. Travel eSIMs are data-only and run alongside your existing SIM, so your home number stays active for calls and texts. Just turn data roaming off on that line.

Can I use one eSIM across all the Nordic countries?

Yes, with a regional plan. Holafly sells a Scandinavia plan covering Norway, Sweden, Denmark, Finland and Iceland; Airalo's Eurolink and similar regional plans from Saily and Nomad cover the same ground. Country-specific plans will not cross borders.

Is Norway covered by EU roaming?

Norway isn't in the EU but is in the EEA, so EU roaming rules apply to EU and EEA SIM cards. The same is true of Iceland. If your SIM is from outside the EU/EEA, you still need a travel plan.

How much data do I need for a week in the Nordics?

For maps, messaging, email and light browsing, 3–5 GB comfortably covers a week. Streaming video or tethering a laptop pushes that to 1–2 GB per day, at which point an unlimited plan is usually cheaper.

Can I tether or use a hotspot?

Usually, but not always. Several unlimited plans restrict or cap hotspot use specifically. If tethering matters to you, check the plan's hotspot policy before buying rather than after.

When does my plan start counting down?

Almost always from first connection to a network at your destination, not from the moment you buy. That's why installing before you fly is safe.

What happens if I run out of data?

You top up in the provider's app. Coverage stops rather than rolling over to expensive rates — which is the main safety advantage of prepaid eSIMs over roaming.

Will it work in Lapland or the Icelandic highlands?

It works wherever the underlying local network reaches, which in those areas means along roads and around settlements. The deep interior has genuine dead zones for everyone. Download offline maps.

Are Greenland and the Faroe Islands included?

Almost never. Both are separate from Danish and European plan coverage and need their own plan. Svalbard is similarly excluded from most Norwegian coverage.

Can I get a refund if it doesn't work?

Policies vary. Most providers will refund an eSIM that was never activated; once installed and connected, refunds become discretionary. Test the connection on arrival and contact support immediately if something's wrong.

Is an eSIM cheaper than roaming?

For travellers from outside the EU/EEA, dramatically so. For EU/EEA residents travelling within the region, your existing plan's roam-like-at-home allowance may already be enough — check your allowance before buying anything.

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